CUSTOMER CARE

After sales services for extrusion-Blow Moulding Machines

STONE

Problem solving & process aid technical Centre

Specialized customer service and training programs for extrusion-blow moulding operations.

Our expert technicians provide comprehensive hands-on training, troubleshooting assistance, and preventive maintenance guidance.

Maximize machine efficiency, reduce downtime, and empower your operators to achieve optimal production performance through our tailored learning solutions.


Specialized customer service and training programs
Original spare parts
and commercial components on stock in house

Original spare parts

Each component of our machines can be replaced, even many years after the machines have been delivered.

At any given moment we can retrace in our files the parts you need, thus offering a timely and effective service.

  • Large availability of immediate spare parts
  • Storage warehouse in Shunde
Partial, complex, total

Retrofit & Upgrade

RETROFIT ADVANTAGES

Enhance productivity, reduce energy consumption, and extend equipment lifespan while minimising capital investment. Our upgrades deliver improved control systems, advanced automation, and superior product quality, all at a fraction of new machine costs.

RETROFIT PACKAGES

Including low-consumption electric motors, high-efficiency extruders and software for energy optimisation.

Remote & Proximity
Service plus Condition Monitoring

Remote & Proximity

  • Experienced team in repair, exchange of parts and process aid including final product optimization able to grant fast fault detection and solution
  • Availability to reach all Asian easily
  • Software/HMI/PC Control direct connections via Internet
  • TOP SERVICE: permanent machine parameter supervision and data collection to verify and keep constant highest machine OEE level by personalized dashboards
Safety first
secure work environment

Safety first

We offer safety programs to assure your blow moulder’s refurbishment by adopting the latest safety technologies.

Our experts provide for you technical analysis, ensuring compliance with regulations and implementing protective measures.

Online diagnostic & Process parameters enhancing

Online diagnostic & Process parameters enhancing

A prompt remote diagnosis based on a continuous supervision is essential to prevent production losses and to optimise maintenance interventions.

We use the most advanced communication tools to offer a remote diagnostic service that is always ready and effective.

  • Friendly Use HMI to control all the machine
  • Touchless Technology concepts
  • Data entry ready for servitization
  • Complete interface with ancillares equipment
Technical training
Both processes and maintenance

Technical training

We transfer our technical expertise to enable you to have complete control of your processes and manage all machine functions to the fullest.

CONTINUOUS PROCESS SUPPORT & LONG TERM SERVICE CONTRACTS

We offer scheduled maintenance programs and assistance packages (including permanent machine monitoring) to ensure the efficiency of the machine throughout its life cycle.

  • Post Commissioning training sessions
  • Process know-how learning ensuring optimal production set-up
  • Product Development
  • Extrusion Blow Moulding IN HOUSE Accademy
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